Customer care associate, Poland, Kraków

We would like to strengthen the customer service team of Webeye Polska with enthusiastic colleagues who handle the requests of our partners with heart and soul and with a steady hand. If you like to communicate with people and you are good in the business world, you like satisfied customers, then we are looking for you!

If you would like to join a fun, ambitious team in a reliable, long-established company in the future, choose WebEye!

Recently joined to EW group, the Czech owned Webeye Polska together with its international subsidiaries, is a key player in the European telematics market. In addition to its sales and development center in Hungary, the company provides its solutions in 11 countries through local support, making it one of the largest telematics providers in Europe.

HOW YOUR DAYS LOOK LIKE:

- You stay in touch with customers, providing them with ongoing support

- You will handle customer problems efficiently and quickly, always striving for the best solution, working with the sales and administration team

- We expect your active participation in marketing and communication activities

- You will also carry out your administrative tasks with precision

WE WOULD LIKE YOU TO JOIN, IF:

• You have secondary education
• You are punctual and accurate
• You have good communication skills ( English, Polish, sometimes Russian or Ukranian)
• Excellent problem solving and stress management skills
• It is important to you that the customer is satisfied and hangs up the phone with a smile.
• You are reliable and have a high degree of autonomy in your work

WE APPRECIATE AS AN ADVANTAGE:

Knowledge of commercial or CRM systems is an advantage but not a requirement

WHAT'S IN IT FOR YOU:

• Working Monday to Friday, normal daytime working hours
• No sales, you will only be contacted by and support customers or colleagues with real problems.
• We offer continuous professional development opportunities
• You will learn quickly from your supportive managers
• You will be part of the dynamic, growing international corporation and be a key player in one of the key areas
• We are open to suggestions, ideas and respect the experience you bring
• We provide modern working tools and a unique working environment
• We offer high-quality company events and team building programmes
• We support language learning and continuous professional development through our internal training
• Fruit and lots of coffee in the office :-)

PLACE OF WORK:

Kraków, Wieliczka Byznes park